New Mexico Water | PromisePay

PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with New Mexico Water and other utilities to offer flexible, interest-free payment plans for your debt.

New Mexico Water is offering flexible payment plans through PromisePay to help you repay your past-due balance in the way that works best for you.

New Mexico Water residential customers who have a past-due balance can use this program. All residential past-due customers with a balance of at least $50 are eligible for a payment plan. Only Residential customers will be eligible for PromisePay payment plan.

Times are tough, and many are still suffering from the effects of COVID-19 and now the economic downturn. New Mexico Water has partnered with PromisePay to offer payment plans that are more flexible and meet customers’ individual needs, in order to help customers get back on their feet and protect themselves from service disconnections.

No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.

Sign up in minutes with three easy steps:

Choose a plan that works for you. We offer a wide range of options.
Make your first payment. We accept credit/debit cards, Apple Pay, Google Pay and bank transfers (ACH).
Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.

Any residential customer with a total past due balance of $50 or more is qualified for an interest-free payment plan.

Your payment plan covers your past due balance and your current charges as of today. You must pay all new water bills with New Mexico Water directly.

Your new bills must be paid to New Mexico Water to keep your water connected. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your past due balance.

If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments with PromisePay AND pay all future water bills directly with New Mexico Water. If you stay current on both your plan payments and pay all new water charges, you can avoid shutoffs.

Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

Call New Mexico Water by finding your local district number by visiting: https://www.newmexicowater.com/customercare/customer-centers/

Please contact your local New Mexico Water office. You can find your local district number by visiting: https://www.newmexicowater.com/customercare/customer-centers/.

Call New Mexico Water by finding your local district number by visiting: https://www.newmexicowater.com/customercare/customer-centers/.

Yes, while the moratorium on shutoffs for non-payment ended in early 2022, New Mexico Water recently resumed disconnections. Please contact your local New Mexico Water customer center for questions about shut offs by visiting: https://www.newmexicowater.com/customercare/customer-centers/.

We contact customers via letter first and then door hanger. To avoid disconnection of service, please continue to pay your payment plan and current water bill.

Please call us at +15056052560 to begin the reconnection process to have your water services restored. Please note that the restoration process requires a 25% down payment of a customer’s past-due balance, and the remainder of the total balance must be enrolled in a PromisePay plan. After speaking to Promise, we will transfer you to New Mexico Water to complete your reconnection process.

Please contact your local New Mexico Water customer center for any questions regarding your bill. You can find your local district number by visiting: https://www.newmexicowater.com/customercare/customer-centers/.

Promise representatives are available from 8:00am to 5:00pm MST, Monday through Friday. Promise recognizes the following holidays, on which representatives are not available:

New Year’s Day
Martin Luther King Day
Presidents Day
Memorial Day
Juneteenth
Fourth of July
Labor Day
Indigenous Peoples Day
Veterans Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day

New Mexico Water’s Holiday Schedule:

New Year’s Day
Martin Luther King Jr Day
President’s Day
March 29th, 2024 Offices close at noon for a company meeting
Memorial Day
July 4th
Labor Day
Veterans Day
Thanksgiving Day and Friday after Thanksgiving
December 24th and 25th

Frequently asked questions

What is PromisePay?

What help is available?

Who is eligible?

Why is New Mexico Water offering payment plans?

Will I ever be charged interest for my payment plan? Are there any fees?

How do I sign up?

Do I qualify for an interest-free payment plan?

What charges does this plan cover?

Once I’m enrolled, where do I pay my new water bills, to PromisePay or New Mexico Water?

How flexible are these payment plans?

How do I keep my water on?

If I sign up for a payment plan, am I still eligible for grants or other services?

I want a different plan. Who should I call?

I have a question about my bill. Who should I call?

I want to change the name or address on the account. Who should I call?

Are you currently or planning to do shut offs?

If you are currently or planning to do shut offs, how do you let your customers know they are at risk for shut off? Will being in a Promise Pay plan protect them from shut offs?

Once a customer is shut off, what is the process to get their services restored?

When is a new water bill considered past due? Is there a grace period before late fees are assessed? If so, what is that timeframe?

PromisePay Holiday Schedule

New Mexico Water’s Holiday Schedule

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